Before the handoff
- Write a three-sentence summary of impact, scope, and mitigation so far.
- List top open questions and blocked tasks.
- Verify alerts and dashboards you’re watching.
During the call
- Share the current timeline, owners, and severity.
- Confirm the next responder has access to logs, runbooks, and dashboards.
- Agree on the next check-in time.
Afterward
- Update the incident doc and pin the summary in chat.
- Stay available for 10 minutes in case of gaps.