Layered approach
- Connectivity:
ping -c 3 target,Test-NetConnectionon Windows. - Path:
mtr -rw targetfor loss/latency trends. - Resolution:
dig targetanddig +trace target. - Ports:
nc -vz target 443orTest-NetConnection -Port 443.
Packet captures
- Linux:
sudo tcpdump -i eth0 host target -c 50 -w capture.pcap - Windows: use
pktmonor Wireshark; limit duration and scope. - Filter down to avoid load; always note timestamps and interfaces.
Logs worth collecting
- Firewall/ACL hits (on both ends).
- Application timeouts or connection reset messages.
- Device CPU/Memory if drops correlate with load.
Metrics to watch
- Latency, jitter, packet loss per hop.
- Connection attempts vs. accepts.
- TLS handshake failures vs. app-layer errors.
Escalation template
- Affected endpoint, protocol, and port.
- Source/destination IPs and timestamps.
- Trace route or MTR snapshot.
- Packet capture excerpt or summary.
- Recent changes in DNS, ACLs, or deployments.